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ACPOS Police Service in Scotland
Quarterly Reports

• NEW 07.03.12
  ACPOS Police Service in Scotland Performance Report Quarter 3 (Apr 2011- Dec 2011)»
  
  
• 23.12.11
  ACPOS Police Service in Scotland Performance Report Quarter 2 (Apr 2011- Sept 2011)»
  
  
• 29.09.11
  ACPOS Police Service in Scotland Performance Report Quarter 1 (Apr 2011- Jun 2011)»
  
  
• ACPOS Police Service in Scotland Performance Report Quarter 4 (Apr 2010 - Mar 2011) »
  
  
• ACPOS Police Service in Scotland Performance Report Quarter 3 (PDF) »
  
  
• ACPOS Police Service in Scotland Performance Report Quarter 2 (PDF) »

27 June 2011

THE POLICE SERVICE IN SCOTLAND PERFORMANCE REPORT Q4

This report clearly demonstrates very positive results from policing across the full range of the Scottish Policing Performance Framework.

In the Service Response category improvement is shown through the number of complaint cases and allegations involving officers and staff reduced by 8% as compared with last year whilst quality of service complaints fell by 12%. Feedback regarding service standards remains high across all forces with satisfaction relating to initial contact averaging around 90% (consistent with last year) and overall satisfaction with how incidents were dealt with was also similar to last year - averaging around 80%. Telephone answering times for both 999 calls and non emergency calls exceeded the 90% within target times across the country overall and for almost all forces individually.

In relation to Public Reassurance and Community Safety, reductions in crimes of violence, dishonesty and criminal damage as compared with the three year average are notable – with particular success in this latter category following focus by all Forces on Anti-Social Behaviour and deployment of additional officers in community roles delivering a fall of 23%. A very small increase (0.5%) was noted in crimes of indecency. There has been a small rise in crimes of violence, indecency and dishonesty comparing the results of 2010/11 with those of the previous year but the level of crime involving damage has reduced against both the average and last year.

The number of drugs, miscellaneous and traffic offences have all fallen, comparing with both last year and the three year average. It is however worth noting that although the number of offences involving drugs has fallen, the volume - in terms of both weight and liquid - of Class A drugs that has been seized has in fact increased. The effectiveness and productivity of Police Officers as reflected in detection rates has improved in respect of crimes involving violence as compared with both last year and the three year average, whilst detection in relation to crimes of indecency, dishonesty and damage is consistent with previous years.

The number of people killed on our roads has increased very slightly in Scotland overall with some Forces experiencing reductions and others increases. In relation to people suffering serious and slight injury the picture is consistently more positive and overall the number of people killed or seriously injured has reduced in most forces and in the country as a whole.

Performance in relation to Criminal Justice and Tackling Crime shows that the number of reports to the Procurator Fiscal and Anti-Social behaviour fixed penalty tickets and formal warnings have all reduced – as would be expected given the falls in the number of crimes and offences. Police productivity again is positive with reports to the Procurator Fiscal improving in terms of time taken for submission of case reports. The proportion of officer working time lost to sickness absence has fallen across Scotland as a whole, with results also generally positive with regard to Police Staff on this aspect. Where information is available, reductions in the percentage of costs associated with overtime are evident – again for both Police Officers and Police Staff.

Overall therefore 2010/11 has been a positive year for policing, with crime, offences and road casualties reduced and quality of service remaining strong as demonstrated by surveys and falling numbers of complaints. Productivity is also strong as shown through reduced sickness absence and overtime expenditure in a context of improvements across the levels of drug seizure sickness absence, report submission and detection of violent crime.

ACC Michael McCormick, Chair ACPOS PMBA Performance Reporting Sub Group